While sitting at my desk at work, I peered over my shoulder to see that sadness was there–looming and ready to pounce. I wondered what it was doing there, being as I hadn’t met it for quite some time, but waved it off as being non-threatening. My mood had been consistent for months now–not too happy, but nowhere near the deadly sorrow that I was familiar with–and I deemed myself as being too far from it’s reach. Apparently, I was closer than I thought.
The phone rang, and I answered it because well, I get paid to, but also because my co-workers had gone off into the worlds of their cellphones and either didn’t notice or didn’t want to be bothered. A woman was on the other end, upset about something that I couldn’t help her with and irritated because of that same reason. I tried what I could to get her to understand why exactly it was I wasn’t able to give her the answer she wanted, but her tone grew more and more acrid and I could tell the phone call was going to be a long one.
Nearly ten minutes went by, and she finally got the hint that she was barking up the wrong tree. We hung up, and my co-workers stared at me expectantly–waiting for me to tell them what happened. I didn’t have it in me to talk badly about her, but the question arose: “What did that dumb bitch want?”. I said ‘nothing’, and tried directing the conversation elsewhere when I heard a voice behind me chime in: “That bitch had you on the phone for so long. Why are these people so fucking stupid? They need to get a life and stop fucking calling here”.
By then, the office had exploded into a series of complaints, judgments towards people we didn’t know, and a numerous amount of f-bombs. Not even a minute of this, and sadness tapped me on the shoulder. Naturally, I was startled, because for years I have been listening to these same explosions and not once has it ever reared its head. I was taken aback by its presence and rightfully confused when my throat tightened and tears began to form within my eyes.
Rushing to the bathroom was the only thing I could think to do. I wasn’t quite sure why the emotion had hit me as hard as it did, but I did know that I didn’t want anyone else to be aware of it. Leaning over the sink, I began to retrace the steps of me feelings, searching for which one ended up being a land mine of sorts. I ended up in the time after the phone call, and immediately knew what had occurred: The negative remarks regarding the woman on the phone had stirred something within me.
Negativity is nothing new to me, especially when I’m in the business of customer service. People call and scream for reasons unknown to them; their egos are boosted because their faces are hidden, and they feel as though they’re entitled to whatever it is they want. This annoyed me a great deal when I first started out, but as of late, I’ve been way too exhausted mentally to even think of mustering up any sort of anger. So I’ve been letting them vent, rant, or curse whoever they need to, until we come to a place of silence. Then I try and do my job. Alas, the people that I work with are less patient and more likely to catch ferocious attitudes.
Usually, I get this nervous feeling when tones turn mean–afraid that someone is going to say something that they’ll regret. Today, it was sadness. Maybe I’m growing to be sensitive, or maybe it’s something else. Could it be that I’ve grown to see that speaking ill about people is useless and a waste of words? Perhaps the fact that no one knows how to co-exist peacefully, or even try has begun to emotionally drain me. It’s baffling how hostile someone can grow towards someone they have never met. How easily it is to pass judgement onto someone because you feel as though they have wronged you. Throwing words around without a second thought.
I’ve become frustrated passed anger. Passed rage and fury; I’m at the point where there’s no energy left to fight. I’m just here… saddened by what I hear as I walk through the streets and on the verge of tears because of what I see on these screens. It’s been asked so many times before, and yet I have yet to hear an answer: Where is the love?